Privacy Policy

Effective Date: [15 Jul 2025]

Reconnect Mental Health is committed to protecting your privacy and safeguarding the personal information you provide. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws.

1. Information We Collect

We collect personal information to provide and improve our services. The information we may collect includes:

• Personal Details: Name, contact information (email, phone number, address), date of birth, and emergency contact information.
• Health Information: Medical history, treatment plans, and other health-related information required to provide psychiatric care.
• Payment Information: Billing details, insurance information, and payment method details.
• Technical Information: Data collected via cookies and website analytics, such as IP address and browsing behavior.

2. How We Use Your Information

Your personal information is used for the following purposes:

• Providing psychiatric services, including rTMS, group therapy, and shared care consultations.
• Managing appointments and communicating with you regarding your care.
• Complying with legal and regulatory requirements.
• Improving our services and website functionality.
• Responding to inquiries and requests.

3. Consent

We will obtain your consent to collect, use, or disclose your personal information, except where required or permitted by law. By providing your information, you consent to its use as described in this policy. You may withdraw your consent at any time by contacting us, but this may affect our ability to provide services.

4. Disclosure of Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With Your Consent: When you authorize us to share information with specific individuals or organizations.
• Healthcare Providers: Sharing necessary information with other healthcare professionals involved in your care.
• Legal Requirements: If required by law or a court order.
• Service Providers: Engaging trusted third-party providers to assist with administrative tasks (e.g., scheduling, payment processing).

5. Protection of Your Information

We take the security of your information seriously and implement safeguards to protect it against unauthorized access, loss, or misuse, including:

• Encryption of digital records.
• Secure storage for physical files.
• Regular audits and staff training on privacy practices.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, information is securely destroyed.

7. Your Rights

You have the right to:

• Access your personal information and request corrections if inaccurate or incomplete.
• Withdraw your consent for certain uses of your information.
• File a complaint with the appropriate privacy authority if you believe your rights have been violated.

8. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience and monitor site performance. By using our website, you agree to the use of cookies. You can disable cookies through your browser settings, but this may affect website functionality.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites and encourage you to review their policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

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Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Reconnect Mental Health
Unit 208, 73 7^th street
Medicine Hat, Alberta, T1A1J2
(403) 527-8468

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