Effective Date: [15 Jul 2025]
Welcome to Reconnect Mental Health. By accessing or using our website or services, you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, you must not use our website or services.
1. Services
Reconnect Mental Health provides outpatient psychiatric care, including Repetitive Transcranial Magnetic Stimulation (rTMS), group therapy with psychiatric management, and shared care psychiatric consultations.
- All services are subject to availability and eligibility requirements.
- Reconnect Mental Health reserves the right to modify or discontinue any service at any time.
2. Eligibility
To use our services, you must:
- Be 18 years of age or older or have the consent of a parent or legal guardian.
- Provide accurate and complete personal information as requested.
- Meet the eligibility criteria for specific services, as outlined on our website.
3. Appointment Policies
- Booking and Cancellations: Appointments must be booked in advance. Cancellations or rescheduling must be made at least 48 business hours prior to your appointment. Failure to do so may result in cancellation fees.
- No-Show Policy: Failure to attend a scheduled appointment without prior notice may result in additional charges or restrictions on future bookings.
4. Payment and Insurance
- Private Pay Services:rTMS treatment is not covered by Alberta Health Insurance (AHI) and requires private payment.
- Veteran’s Affairs (VA): Reconnect Mental Health is a registered provider with Veteran’s Affairs.
- Third-Party Coverage: Patients are responsible for confirming coverage with their insurance provider and managing claims.
All payments must be made in full at the time of service unless otherwise agreed upon.
5. Patient Responsibilities
Patients agree to:
- Provide accurate and up-to-date medical and personal information.
- Follow treatment plans and attend scheduled appointments.
- Notify Reconnect Mental Health of any changes in health, medication, or contact details.
6. Intellectual Property
All content on the Reconnect Mental Health website, including text, graphics, logos, and images, is the property of Reconnect Mental Health and is protected by copyright and intellectual property laws.
- You may not reproduce, distribute, or modify website content without prior written permission.
- Use of website content for personal, non-commercial purposes is permitted.
7. Limitation of Liability
Reconnect Mental Health is not responsible for:
- Any direct, indirect, incidental, or consequential damages resulting from the use of our website or services.
- Delays, interruptions, or technical issues related to the website or third-party integrations.
- The outcome of any treatment, as individual results may vary.
8. Privacy
Your use of our website and services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Third-Party Services
Our website may include links or integrations with third-party services (e.g., Calendly). Reconnect Mental Health is not responsible for the availability, content, or practices of these services.
10. Changes to These Terms
Reconnect Mental Health reserves the right to modify these Terms at any time. Any updates will be posted on our website with the revised effective date. Your continued use of the website or services after such changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms are governed by the laws of the Province of Alberta, Canada. Any disputes arising from these Terms or the use of our services will be resolved in the courts of Alberta.
Contact Us
If you have any questions about these Terms, please contact us at:
Reconnect Mental Health
Unit 208, 73 7th street
Medicine Hat, Alberta, T1A1J2
(403) 527-8468
